Refund policy

Returns, Refunds & Breakages Policy

At Coastal Homestead, we take great care when packing our glass canisters and homeware. If something isn’t right, we’ll work with you to make it right in a fair and respectful way.

1. Breakages on Arrival (Glass Items) If your glass canister arrives damaged, please contact us within 48 hours of delivery. To help us process your claim quickly — and to protect our small business from the rise of AI‑generated fake breakage photos — we require:

• Your order number
• A photo of the damaged item
• A photo of the packaging and shipping label
• A short video (5–10 seconds) showing the item and the damage

Once received, we’ll arrange a replacement or refund.

2. Change of Mind Returns We accept change‑of‑mind returns within 14 days of delivery. Items must be:

• Unused
• Unwashed
• In original packaging

Return shipping is the customer’s responsibility unless the item was faulty. Refunds are processed once the item is returned in good condition.

3. Faulty or Defective Items If you believe your item has a manufacturing fault, please contact us within 14 days. We may request photos or a short video to help assess the issue. If confirmed, we’ll offer a replacement or refund.

4. Packaging & Safety Please keep all packaging until you’ve checked your order. This helps us process any breakage claims smoothly.

5. Refund Processing Refunds are issued to the original payment method. Please allow 3–5 business days once approved.

6. Fairness & Transparency We handle every return with care, respect, and fairness — while also protecting our small Māori‑owned business from fraudulent claims so we can keep our prices fair for everyone.